Depop is an online marketplace for buying and selling used products. You can list clothing items, fashion products, shoes, personal accessories, and more. With selling come greater responsibilities. It means you are going to be responsible for listing, selling, handling, shipping, and customer support. There can be times when a buyer wants a refund on Depop. In that case, you have to make sure you handle the situation with great care. In this article, we will take a look at how to issue refunds on Depop.
Complaints About Product and Refund on Depop
Most of the issues start with a customer complaining about the product. They want a refund as a result. Don’t fret. First know if the product was paid for via PayPal or Depop’s own payment. In either case, you have to take up the issue with either Depop Support or PayPal.
Refund window on Depop for a Buyer?
Now with issues related to Depop refund, you should know that sellers are protected in this case. It means they have more rights and can get their money back if the product is not what it was described or if it didn’t arrive. In that case, the buyer can request a refund and you as a seller have to give them the money back. Pretty hard, right? As per the Depop platform, the buyer can ask for their money back (or request refund in simple words) up to 180 days from the date of purchase.
Steps to Take After Buyer Asks for a Refund
Let’s say someone asks for a refund on Depop. What do you do in that case? Well, you send them the money back? No, your first step should be to take the issue seriously and respond to the buyer as soon as possible. Here’s what to do before you do anything that’s not required.
1. Ask the customer to describe the issue with the item they have gotten. It means a flaw or a fault to see if the item really is not what it should be.
2. As a seller you have to ensure your product is described in the best way possible. It means you don’t leave anything unwritten about the product that will give “fishy” buyers to ask for illegitimate refunds.
3. If there’s a flaw or fault in the item that you think falls on you as a seller, try to resolve it. You can ask the buyer if they would like another item for free or a partial refund. You can also troubleshoot any issue if possible.
4. If the item has been damaged during a transit, you can contact the shipping provider as this would be something beyond your control. You should know your rights related to damage during shipping. This can be checked before you choose a shipping provider.
5. If the buyer is faking it. Report directly to the Depop Support with all your evidence. They should give you a final verdict and dismiss the false claims from the buyer and you can continue selling on the platform normally.
How to Refund for an Item on Depop?
If you think the buyer’s issue is legitimate and a refund is necessary, you have to give them their money back. Period. Here’s how to do it in a two case scenario:
Refund Via Depop Payment
If the product was paid for via Depp payment method, you can easily get them their money back. All you have to do is take up the matter with Depop Support and they will take care of it. Now, you need to provide the support team with information on the item in question. This will portray you as a trusted seller and help improve your case further. The support team will try to mediate between you and the buyer and see if they can avoid a refund by either sending them another product or making the current one work. If a refund is the decision, you will need the buyer to return the item first and once it’s received, you’ll start the refund process. It can either be a partial or full refund, depending on what was agreed upon.
Steps to start the refund process:
1. Go to your account on Depop.
2. Click on “All Sold Items“
3. Tap on the item in question.
4. Click on “Refund” option next to the product
5. Pick either “Partial Refund” or “Full Refund.”
6. Enter the amount for partial refund.
7. Click “Continue” to check the details and finally click “Confirm” to refund.
Refund Via PayPal Payment
PayPal offers a robust payment method for selling online. However, when it comes to customer support and issues related to refunds, it becomes very daunting and complex. The best thing you can do is resolve the issue without getting PayPal involved. However, that may not always be the case. In that situation, you can send PayPal proof of the item, its description, and what’s the issue. If the outcome is to offer a refund, PayPal will start the process on their end. Make sure to ask for a return of the item before PayPal offers a refund.
Cross List Item to Make More Sales and Reduce Cost
Refunds suck. What doesn’t suck is when you sell more. It feels great. That’s why we suggest to sell on multiple platforms at the same time. The more item you sell, the less your impact of that odd one or two refunds will be on your bottom line. You can use a cross listing tool such as NabPush to list on Etsy, Mercari, and Poshmark. Cross listing using NabPush will save you hours of manual work copying and pasting images, titles, and product description.
Conclusion
So that’s it for this article on how to refund on Depop. Our advice is to make sure you know the item very well and describe it in the best possible way. Next, choose a courier service that offers protection in case of damage during shipping. Finally, check item condition and take pictures if possible before shipping. If a buyer asks for a refund, ask for proof of issues and tackle the matter accordingly. If it’s a legit request, process the refund either on the website if it was paid for by Depop Payment or contact PayPal customer support if it was bought through PayPal. In any case, don’t forget to ask for returning your product before a buyer gets their money back.